Privacy Policy

This privacy policy sets out how Creative Connections Herefordshire uses and protects any information that you give us when you use this website.

This policy was last updated 15/6/2018


We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

Our websites URL is:

Our company address is: c/o Hereford College of Arts, Folly Lane, Hereford, HR1 1LT

Our company is operated by Creative Connections Herefordshire. You can contact the project lead via the email address

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our contacts. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, and the name of your organisation on our website so that we can reply to your inquiry.

When contacting us via email or social media, we may retain records of that communication.

We will store your email address when you sign up for one of our newsletters.

When you use this website, we gather analytical tracking data including your visits, pages viewed, and resources accessed. This data is collected using a tracking cookie.  We only use this to evaluate and test the performance of the website – we only track basic information in our analytics.

What information we hold

When you contact us by email or through our website, we collect your name, email address, phone number, and the organisation you work for, if you’ve given us that.

 If you sign up for a newsletter, we collect your email address, contact name, name of your organisation

Where we store your information

When you contact us by email or through our website, we store your your information in Mailchimp, which is a newsletter and marketing platform.

If you sign up for a newsletter, we store your email address in Mailchimp, which is a  newsletter and marketing platform

What we use your information for

We occasionally use your contact information to send you details of relevant news, events, training and funding opportunities. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

We might also email you about our services but if you tell us not to, we won’t get in touch again.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitor needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Who’s responsible for your information at our company

The Project lead of Creative Connections Herefordshire is responsible for the security of your information. You can contact them by email at  if you have any concerns about the information we store.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

We store passwords in google chrome as an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all  protected by a passcode.  These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact the Project Lead by email at  Alternatively you can write to us at Creative Connections Herefordshire, c/o Hereford College of Arts, Folly Lane, Hereford, HR1 1LT

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

This policy was last updated 15th June 2018


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